When Robert invited me to write a guest post about Change for Kelly’s Contemplations of course I immediately said yes. Who wouldn’t? His brief was simple “Change… Top 3 to ensure success or Top 3 issues to overcome.” Great I thought, easy peasy lemon squeezy. Then I started to think about the underlying message I wanted to give. I could plunge right in with course correction once a project is full steam ahead and the change necessary for tomorrow’s business is in chaos, or, I could start somewhere different. In the end I decided to start somewhere different. Slice what we already know with a different perspective.
Even when people purport to embrace change, experience shows us that uttering the word ‘change’ in an organisation triggers odd reactions. Those normally solid stable employees become disruptive, anxious and angry, lose trust and belief. Others become excited, motivated and energised by what is to come. Reasons for the negative reactions are well documented: top down approach, issuance of edicts, poor communication, too much too soon, a gap so wide between the organisational drivers for change and operational reality you could drive a MAC truck through it, etc. Experience has also shown us these negative reactions always occur regardless of the change strategy and deployment approach used. They repeat because all humans experience a standard process of transition during times of change. However, these reactions can be exacerbated by a company’s culture. A culture where once a decision has been made and sent down the line everyone will of course be delighted and the business will magically transform. And it’s here we can begin to explore what I think are serious contenders for the award of “Top 3 issues to overcome” during change: Read the rest of this entry »








